Politique d’expédition

At Oweeps, we want to provide you with a simple, transparent ordering experience with no unexpected fees. This policy explains the conditions for processing, shipping, and delivering orders placed through our online store.

This policy applies to orders delivered in the United States and Canada.

1. Shipping prices and fees

Standard shipping is free for all orders delivered in the United States and Canada.

The total amount of your order, including any applicable taxes, is displayed before final confirmation.

You will not be asked to pay any additional shipping fees after paying for your order.

Oweeps does not request any cash or card payment when the package is delivered.

2. Customs duties and import fees

For orders shipped internationally to the United States or Canada, Oweeps uses a shipping method that covers import-related fees.

Where applicable, the following items are included in the amount paid when placing the order or covered by Oweeps:

• international shipping fees;
• customs duties;
• import taxes;
• brokerage or customs clearance fees;
• administrative fees related to importation.

Our goal is for the amount confirmed at checkout to be the final amount of your purchase.

You should therefore not have to make an additional payment to the carrier in order to receive your order.

If a carrier exceptionally requests an unexpected payment, contact our customer service immediately at contact@oweeps.com and do not pay it unless necessary to receive the package.

If you are required to pay such an amount, send us your order number, the carrier’s payment notice, and proof of payment. After verification, Oweeps will reimburse the justified amount using the original payment method or another method agreed upon with you.

3. Order confirmation

After your payment has been approved, a confirmation is sent to the email address provided when the order was placed.

This confirmation includes, in particular:

• your order number;
• the products purchased;
• the amount paid;
• the shipping address;
• the available shipping information.

Please carefully check your shipping address as soon as you receive this confirmation.

4. Order processing

Orders are generally reviewed, prepared, and forwarded to our logistics partner within:

Up to 3 business days

Business days are usually Monday through Friday, excluding public holidays.

Orders placed during the weekend or on a public holiday begin processing on the next business day.

During busy periods, promotions, or holidays, additional processing time may exceptionally be required.

5. Delivery times

After the order has been prepared and shipped, the estimated transit time is generally:

14 to 18 business days

The total estimated time between order confirmation and delivery is therefore generally:

17 to 21 business days

These time frames are estimates. They may vary depending on:

• the destination state, province, or territory;
• the accessibility of the address;
• customs inspections;
• weather conditions;
• busy periods;
• disruptions to transportation networks;
• circumstances beyond our control.

Rural, northern, or remote regions may require additional time.

6. Service areas

Oweeps currently delivers to the United States and Canada.

Shipping availability is verified based on the address provided at checkout.

For certain very remote addresses or addresses not served by our logistics partners, delivery may exceptionally take longer.

7. Order tracking

When a tracking number is available, it is sent by email after the order has been shipped.

You can follow the progress of your shipment at any time through our Track My Order page. Enter the tracking number provided in your shipping confirmation email.

Once created, the tracking number may take a few days before displaying the first updates on the carrier's website.

The information may also remain temporarily unchanged during international transit or between two logistics centers. This does not necessarily mean that the package is lost.

8. Carriers and logistics partners

Depending on the destination, product availability, and the shipping method used, Oweeps may use different carriers or logistics partners.

The carrier responsible for final delivery in the United States or Canada may be different from the carrier that initially handled the package in the country of shipment.

Orders may be shipped from a logistics center located outside the destination country.

9. Orders shipped in multiple packages

When an order contains multiple products, they may exceptionally be shipped separately. In this case:

• you may receive multiple packages;
• each package may have its own tracking number;
• the packages may be delivered on different dates.

No additional fees will be charged to the customer as a result of this separation.

10. Shipping address

The customer is responsible for the accuracy of the information provided when placing the order. The address must include:

• the recipient's full name;
• the street number and name;
• the apartment or unit number, if applicable;
• the city;
• the province or territory;
• the postal code;
• a valid telephone number.

To request a correction, contact us immediately at contact@oweeps.com

We will do our best to change the address before shipment. Once the order has been forwarded to the logistics partner, the change can no longer be guaranteed.

11. Incorrect or incomplete address

When a package cannot be delivered because of an incorrect, incomplete, or inaccessible address, it may be returned to the logistics center.

In this situation, we will contact the customer to determine whether reshipment is possible.

Reasonable costs resulting from an address error attributable to the customer may be charged before reshipment, where permitted by applicable law.

12. Changes or cancellations

To request a change or cancellation, contact us as soon as possible at contact@oweeps.com

We will do our best to take action before the order is prepared or shipped.

However, a change or cancellation cannot be guaranteed once the order has already been prepared or handed over to the carrier.

An order that has already been shipped is subject to our Return and Refund Policy as well as any mandatory rights granted to the consumer.

13. Delivery delays

If your order exceeds the stated delivery time:

1. check the tracking information;
2. verify the address shown in your confirmation;
3. check for any notices left by the carrier;
4. contact us with your order number.

We will investigate the situation and, where necessary, open a request with the carrier.

In Quebec, a consumer may have a right to cancel if the product has still not been delivered within 30 days after the agreed delivery date or, where no delivery time was specified, within 30 days after the purchase. Mandatory provincial protections remain applicable notwithstanding this policy.

14. Package marked as delivered but not received

When tracking indicates that the package has been delivered, but you cannot find it:

• check around your home;
• ask other members of your household;
• check with your reception desk, concierge, or neighbor;
• contact the carrier responsible for the delivery;
• then contact Oweeps if the package remains missing.

We may open an investigation with the carrier. The solution offered will depend on the results of this investigation, the available delivery information, and the rights provided by applicable law.

15. Lost package

A package may be considered potentially lost when it has shown no progress for an abnormally long period or when the carrier confirms that it has been lost.

After verification, Oweeps may offer:

• reshipment at no additional cost;
• a replacement product;
• a full refund;
• another solution agreed upon with the customer.

16. Damaged product or package

Inspect your order as soon as you receive it.

If the product or packaging is damaged, contact us promptly at contact@oweeps.com and provide:

• your order number;
• a description of the problem;
• photographs of the product;
• photographs of the packaging;
• a photograph of the shipping label.

Keep the product and packaging until the review of your request has been completed.

After verification, we may offer a replacement, reshipment, a refund, or another appropriate solution.

17. Refused or unclaimed package

A refused or unclaimed package may be returned to the logistics center.

Any applicable refund may be processed after the returned package has been received and identified.

Refusing or failing to collect the package does not necessarily constitute a formal cancellation request. Always contact our customer service to inform us of your decision.

18. Exceptional circumstances

Oweeps cannot guarantee that estimated delivery times will be met when a delivery is affected by an event beyond our control, including:

• extreme weather conditions;
• a strike or transportation disruption;
• a border closure;
• a public health crisis;
• port or airport congestion;
• a customs or administrative decision;
• a natural disaster.

Nevertheless, we will continue to assist the customer and seek an appropriate solution.

19. Consumer rights

This policy does not limit any mandatory rights granted to consumers under applicable United States federal or state laws, or Canadian federal, provincial, or territorial laws.

Where a legal provision is more favorable to the customer than this policy, the legal provision prevails.