After your payment has been approved, an order confirmation is sent to the email address provided at checkout. It normally includes your order number, the products purchased, the amount paid and your shipping address.

Please check your spam or junk folder if you do not see the email in your inbox.

Contact us as soon as possible at contact@oweeps.com. We will do our best to make the requested change before the order is prepared or shipped.

Changes and cancellations cannot be guaranteed once the order has been prepared or transferred to the carrier.

Please email contact@oweeps.com immediately with your order number and the correct address. We will try to update it before shipment, but a change cannot be guaranteed after the order has been transferred to our logistics partner.

When an order contains several products, the items may occasionally be shipped separately. Each package may have its own tracking number and arrive on a different date. You will not be charged additional shipping fees because of this separation.

Oweeps currently delivers to the United States and Canada. Delivery to certain remote regions may require additional time.

Standard shipping is free for all eligible orders delivered in the United States and Canada.

Orders are generally reviewed, prepared and transferred to our logistics partner within up to 3 business days.

Orders placed on weekends or public holidays begin processing on the next business day.

After shipment, delivery generally takes 14 to 18 business days. Including processing, the total estimated time from order confirmation to delivery is generally 17 to 21 business days.

These are estimates. Remote destinations, customs inspections, weather conditions and transportation disruptions may cause delays.

Oweeps uses shipping methods intended to cover applicable international shipping, customs, import, brokerage and clearance costs for deliveries to the United States and Canada.

You should not normally be asked to pay an additional amount to the carrier. If an unexpected payment is requested, contact us before paying whenever possible.

Please:

• check the latest tracking information;
• verify the address shown in your confirmation email;
• check for any notice left by the carrier;
• contact us with your order number if the delay continues.

When your tracking number becomes available, it is sent to you by email. You can then follow your shipment through our Track My Order page.

A newly created tracking number may take a few days to display its first update. Information may also remain unchanged temporarily while the package is in international transit or moving between logistics centres. This does not necessarily mean that the package is lost.

Please check:

• around your property and usual delivery locations;
• with members of your household;
• with your reception desk, concierge or neighbours;
• with the carrier responsible for final delivery.

If the package is still missing, contact us with your order number so that we can review the situation and, where appropriate, open an investigation with the carrier.

You have 15 calendar days from the delivery date to request a free return of an eligible product.

The request must be submitted before the 15-day period expires by emailing contact@oweeps.com.

Yes. For an eligible return requested within 15 calendar days after delivery, Oweeps covers the reasonable cost of standard return shipping.

Once your request is approved, we will provide a prepaid return label or other written return instructions.

For a change-of-mind return, the product should be:

• unused, unwashed and clean;
• in its original condition;
• free from scratches, impacts or customer-caused damage;
• returned with its lid, accessories and documentation;
• returned in its original packaging whenever possible;
• accompanied by proof of purchase or the order number.

For hygiene and quality reasons, a mug that has already contained a beverage generally cannot be returned solely because of a change of mind.

This restriction does not apply when the product is defective, damaged, unsafe, incorrect or materially different from the product ordered.

Email contact@oweeps.com with:

• your full name and order number;
• the product concerned;
• the reason for your request;
• your delivery address;
• photos or a video if the product is damaged or defective.

Wait for our return authorization and instructions before shipping the product. Do not send it to the address printed on the original package unless our support team instructs you to do so in writing.

Once the returned product has been received and inspected, an approved refund is generally initiated within 5 to 10 business days using the original payment method.

Your bank or payment provider may require additional time before the amount appears in your account.

Contact us promptly and include your order number, a description of the problem, photos of the product, its packaging and the shipping label.

After reviewing the request, we may offer a replacement, reshipment, refund or another appropriate solution.

An exchange may be requested within 15 calendar days after delivery, subject to product availability. For an eligible approved exchange, Oweeps covers the reasonable cost of standard return shipping.

The electronic lid displays an approximate temperature when activated. The display is intended as a convenient indication and is not a medical, scientific or laboratory instrument.

Always check the drink’s temperature carefully before drinking.

No. Do not place the ThermoSmart™ mug or its electronic lid in a microwave oven.

Avoid prolonged immersion of the electronic lid. Clean it carefully according to the product instructions and make sure the mug is correctly closed before transporting a beverage.

Colours may vary slightly depending on your screen settings, lighting conditions and minor manufacturing variations.

The payment methods currently available are displayed securely at checkout. Before confirming your payment, you can review the product price, applicable discounts, taxes and final order total.

Payments are processed through Shopify or independent payment service providers. Oweeps does not necessarily receive or store all of your banking information.

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM.

We generally respond within 1 to 2 business days. Requests received on weekends or public holidays are reviewed on the next business day.

Email: contact@oweeps.com
Telephone: +1 505-472-7039

Please include your order number when contacting us about an existing purchase.